testimonals
increase
in production
Since enrolling with Smile Potential 2 ½ years ago my practice has seen a 70% increase in production and a similar decrease in accounts receivable. That, along with a now vibrant, and enthusiastic staff makes going to work every day a joy. Smile Potential put their hearts into working with a practice. Their knowledge, integrity, dedication, and ability to motivate not just you, but your team as well, are second to none. Professionally, hiring Smile Potential is the best thing I’ve ever done. Thank you for bringing back the joy of dentistry!
Steve Levy, DMD
Top Cosmetic Dentist in Merrick, NY
just broke the
million-dollar threshhold
When I first heard Smile Potential speak at an event last year, I was moved by their passion and the heart-centeredness of their message. It spoke to me. I had been working hard on the development of my practice; we were being successful, though I felt there was still something missing…sitting in the audience that day, it was clear…. what was missing was the positive culture that Smile Potential was modeling. With their guidance and intimate team coaching, we have achieved it. Never in 35 years of practice do I remember having as much fun as I do today when I go into the office. I am part of a team that cares. We care for ourselves, each other, and our patients.
Our patients are regularly telling us they feel it. And we are consistently more productive and more profitable than ever. We just broke the million-dollar threshold for the first time in my 30 years of practice, up a little over 100 grand from last year. More importantly, we are having fun and getting great feedback from our patients. I am clear on my role as the leader of the practice. We have had some bumps in the road and are working quickly to confront and resolve conflicts that arise. We are a work in process. My vision has been realized, and now I see new possibilities. We are setting up a fourth operatory with plans to bring on a part-time hygienist… and down the road perhaps an associate/ partner/ successor. Thank you, Smile Potential.
Dr. David Lerner
smile Potential Coaching client
a new energy
in our practice
Dental School taught me dentistry but left me unprepared for the business aspect of the practice. After struggling for four years I was determined to find a better way. I interviewed several practice management consultants and I came across Smile Potential. Ms. Fox-Galvagni took a 360º view of my practice. She conducted training to identify and suggest ways to improve the practice right from day one. She walked us each step of the way to implement the systems that needed to be developed. Her expertise helped us increase our production and collection by 45% in one year. My staff and I absolutely loved working with her.
My staff and I are very excited about going to work. We have a new energy in our practice. Kelly is very approachable and hands-on and is a D.A.N.B certified dental assistant. Substituting Smile Potential with someone who just has a business degree is like substituting a key ingredient in a recipe. Smile Potential is based in Long Island. This makes it so much better compared to working with someone who is not local and is not familiar in dealing with the unique problems associated with practicing in Long Island. I strongly recommend Smile Potential.
Dr. Monika Bhatia
smile Potential Coaching client
from 900k to 2.6mil
and we’re not done growing!
When I began with Smile Potential, my practice was going through some major changes in the office staff and wanted some guidance on how to get my practice its full potential. Within a short amount of time SP's ideas and systems were implemented, we understood how to use them, and the results were incredible. Our monthly production jumped up significantly as well as the team being motivated by the monthly bonuses that we were now offering. It was no longer myself worrying about the monthly production but my entire team.
Smile Potential taught me so much that I didn't know about running my business and my practice. They are always available for consultation, not only just for myself but for my entire team. Their model of individual coaches for every department is extremely effective.
I have also become a better communicator in discussions with patients. I never realized investing in practice management consulting would have such a big impact on my practice's bottom line. In two years, our production skyrocketed from $900,000 to $2.6 million and we are not done growing!
If you have any hesitation in deciding whether to sign up with Smile Potential, don’t wait….it will be the best decision you make!
Dr. Michael Edwards
smile Potential Coaching client
Dear Kelly and all the Gang, I just want to tell you how wonderful our experience was with Smile Potential. You are a wealth of information, suggestions, solutions and insights into all aspects of running a dental office. You deliver your program with care, thoroughness, understanding and sincerity. The people we dealt with in the organization were people I loved working with. They knew exactly what I was going through and how to handle my concerns. Everyone was always available to answer questions, make suggestions, intervene with my team if necessary and provide wisdom. As an office, we have implemented so many successful changes that have brought about improvements in all areas, such as: team unity, computer efficiency, less paperwork, shorter working hours, increased and improved leadership skills on my part. I’m sorry we didn’t find Smile Potential sooner, but better late than never. Thank you again for all that you provided for us.
Dr. Terri Silverman
smile Potential Coaching client
Their feedback was
constructive, insightful, and...
Dentists are willing to invest in new equipment and technology in the hopes that it will attract new patients, but modernization and hope will never grow your practice. For some reason, dentists are unwilling to invest in their business operations, in themselves, and in their team. Smile Potential has worked with hundreds of practices and has converted them to successful, profitable practices. In our first year working with Smile Potential, we have seen tremendous growth in production and profit. We have better operating systems, better communication skills with the patients and each other, outstanding new patient experiences, consistency, a team that works well together, and we are more goal-oriented.
I cannot say enough about the team at Smile Potential. Their guidance and support through our first year has been invaluable.
Kelly is amazing in her insights of the workings of your practice. She will help you turn your practice into the practice of your dreams. Jamie is fantastic and she works with your hygienists to communicate better with the patients and doctors. Donna works with your front desk to help with productive scheduling, monthly reports, and developing systems for recall and outstanding treatments. Mercedes works behind the scenes to help coordinate your practice with the rest of their team. If you want your practice to run well and be more productive and profitable, if you want your team to perform at their best, if you want to develop systems that make your practice patient centric, then look no further than Smile Potential. It is one of the best investments I have ever made in my life.
Dr. isaac menasha
smile Potential Coaching client
testimonals
Coaching That Transforms
Dental Practices
Our experience with Smile Potential has been nothing short of practice changing. Their coaching has elevated every aspect of what we do — from leadership and culture to systems, patient communication, and overall team performance.
I’ll admit that I hesitated before partnering with them. I wasn’t sure whether the investment would be feasible, whether there would be a meaningful return, or whether my team would fully embrace the process. What I did know was that I wanted to deliver the best possible experience and care for my patients. What I found with Smile Potential was exactly the partnership I didn’t realize I was missing. Today, knowing what I know, I wouldn’t hesitate for a moment—I would run, not walk, to begin working with Kelly, Donna, Jaime, and Mercedes.
What sets them apart is their accessibility, their deep understanding of what drives a healthy, high-performing dental practice, depth of experience, and genuine investment in our success. Kelly and her team make themselves available well beyond scheduled meetings, always ready with support, perspective, and encouragement. Having a dedicated coach for each department has been invaluable — it gives every team member focused guidance that truly fits their individual responsibilities and goals.
The result has been measurable — improved case acceptance, production, and profitability — but even more importantly, a renewed sense of purpose and cohesion across the entire practice. I’m deeply grateful for their partnership and would recommend Smile Potential without hesitation to any practice looking to reach a higher level.
Dr. Michael Swirsky
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I cannot thank Smile Potential enough for helping me become a better manager. After many years in the field, working in the same practice I was pretty sure I knew everything. Kelly and the Smile Potential team have helped me grow and learn in a way that is supportive and fun. Since working with Smile Potential just a few months ago, our entire team has a better attitude, including the doctor! The new positive energy is contagious, and we are all happy at work. Patients are responding to the way we are communicating with them. We have much higher case acceptance and cancellations are no longer a problem. I was not happy when my boss hired Smile Potential initially, but now I’m a believer!
Suzanne L.
Office Manager
our team is
much happier and more efficent
In over ten years in the dental field, I have attended countless continuing education seminars. Those seminars always seemed to have the same things to say; the same advice, and the same cookie-cutter mentality. Most of the suggestions they gave just didn't fit into our practice.
Kelly Fox-Galvagni of Smile Potential really listened and understood our concerns. She has consistently given me practical systems and strategies that are easy to apply.
I never imagined having a practice management consultant tailor a program for our practice. The results have been spectacular! With the knowledge and experience of Kelly Fox-Galvagni, our team is happier and much more efficient. Our collections are up, and our new patient average per month has tripled. Most of all, we are all having fun! I would recommend Smile Potential to any dental practice in order to reach your maximum practice potential!
Christine M.
Practice Manager
my burnout
is gone
After 25 years in dentistry, I was fried and thinking of trying a new career path. Since working with Smile Potential, my burnout is GONE!
Our Administrative team is unbelievably fortunate to have a coach that is actually a dental administrator that understands our unique challenges. Our hygienists and dental assistants feel the same way about their expert SP coaches, finally UNDERSTOOD and appreciated! Coach Kelly has an unbelievable work ethic and genuinely cares for the patients, the doctors and everyone she works with.
Smile Potential has amazing techniques that help make our job more efficient and easier to understand. They teach skills, systems, and concepts that enable us to work smarter not harder toward a common goal, and we all love earning our bonus and shopping spree!
Having a coach that has confidence and trust in our team allows all of us to make the best decisions. Our doctor is happier, we are communicating better between departments and most of all our patients are raving fans!
Like Smile Potential always says, the numbers don’t lie!
Amy Smith
Scheduling Coordinator
I have been working with the incredibly talented Smile Potential team for a couple of years now. They have been there consistently through our practice’s growth during good times and difficult times. They have always been there to not just listen, but to guide and mentor. As an Office Manager, it has been so helpful to have a team to lean on, to ask questions to, and to ask for feedback when it may not always be what you are hoping to hear. I am grateful for them and the bonds that I have developed with them. Smile Potential definitely focuses on TEAM “Together Everyone Accomplishes More!”
Lindsay H.
Office Manager
forever
grateful
You can throw your fears right out the window. In 2022, being a stubborn skeptic that I am. I DID NOT want to welcome Smile Potential, like other failed coaches in the past. I actually wanted to find any reason why it was a waste of money etc. Our multi-specialty practice always had coaching, scripts, and basic systems. So how are they different? What made them so special? After a couple of months of my hard shell getting chipped away at...I realized I'm the example! Kelly saw something in me, not as just an office manager but as a person! If u don't change, no one will. I'm the leader.
I represent the practice and staff. She brought out the best in me, which had me implement better systems with the staff. Getting the team on board starts from YOU, then it's simple. If you tell them it's ok, suits will follow. Smile Potential helped me renew my vision for the practice, staff, and myself. Having an outsider have your back is a powerful feeling.... a sense of relief. Our practice is not perfect, but we are a TEAM, we are FAMILY, and we reach our GOALS. This change in 2022 I will forever be grateful for. You will not be disappointed. Thank you again, Kelly and Smile Potential.
Christine A.
Office Manager
Their feedback was
constructive, insightful, and...
I can't express enough how grateful we are for the exceptional coaching experience we’ve had with the Smile Potential team. From the moment we stepped into the coaching, we were greeted with warmth and professionalism. The coaches here possess a wealth of knowledge and expertise, and they are dedicated to helping our dental team succeed. What truly sets this coaching team apart is their personalized approach. They took the time to understand our strengths, weaknesses, and goals and tailored their guidance accordingly. Their feedback was constructive, insightful, and always delivered with a positive attitude, fostering an environment where our dental team felt motivated to push ourselves beyond our limits.
Moreover, the support doesn't end with the coaching sessions. The coaches are readily available to answer any questions or concerns we have, providing ongoing encouragement and guidance even outside of formal coaching hours.
Thanks to their mentorship, we know we will see significant improvement in our skills and confidence and how we treat our patients. Whether you're a beginner or looking to refine your expertise, we wholeheartedly recommend this coaching team. They're not just coaches; they're mentors who genuinely care about your success.
Dr. Seth decamps
smile Potential Coaching client
As the office manager, I can honestly say that working with Smile Potential for over 8 years has been a rewarding experience. Their coaching has helped our team grow stronger and communicate better. They’re always positive, supportive, and truly invested in helping us reach our goals. They’re always available whenever we need guidance or support. We’re so grateful for all they’ve done to help our practice thrive!
Shana
Office Manager
testimonals
Kelly Fox-Galvagni spoke for our study club group. Her insight into concepts that will work well in many offices was exceptional. I have never heard a more quiet room as they presented their material. It was a great learning experience and I suggest that you attend one of her lectures when it is available.
David M. Berk
DDS, MAGD
Your practice management presentation has been an integral part of our meeting’s success in helping the dental office achieve higher standards. Your valuable information in this fast paced industry has proven to be a success for many practices that you have touched. Evaluations for your course were all well received and all rated in the excellent category.
Fran McHugh
Executive Director | Greater Long Island Dental Meeting
Kelly Fox-Galvagni has spoken twice at the Big Apple Dental Meeting. Each time she has received wonderful reviews from attendees. In addition, she has been a pleasure to work with from a planner’s perspective. She is extremely well prepared and do not place any extraneous demands on the meeting committee. From my perspective, Kelly is welcome to return to our meeting in the future and I always look forward to her participation.
Joy Patane
Executive Secretary, Bronx County Dental Society, Big Apple Dental Meeting
You ‘killed it’ with your Spotlight on Speaking talk! AND, you inspired me to tell my story, which seems pale in comparison, yet provides insights for both young and old docs. Thanks for sharing your wisdom!
Doug Carlson, DDS
Excellent program, I have been in the dental industry for 25 years (including 10 years as a CDA) and I found your program one of the most informative I have ever seen. Thank you very much
Pia N
Schein Field Sales Consultant
Thank you so much for a great presentation. You really helped us to understand what the dentist is really looking for in a Sales Rep...now, I know, I really was on the right track. I also know you will be there to help coach me to help our customers. I think you will really be able to help our customers with Case Presentations. This is something we really didn’t have before. I found you to be very sincere, practical in your approach, and, most of all, passionate about helping our customers, as I am. I want you to know that the Sales Team was extremely attentive during your presentation.
Donna L
Schein Field Sales Consultant
I didn’t get a chance to thank you at our sales meeting but would like to extend my THANKS today! I work closely with my accounts and sometimes lose sight of the important information we have to share because we are dealing with day-to-day fires. You inspired me to get back to what’s important and the role I truly love – consulting and helping the practices grow. Thanks, again!
Chris G
Sales Consultant
Let’s get started
Put your best foot forward today. Call 516-599-0214 or request a call online to set up your initial complimentary coaching call and practice assessment. We’ll be in touch soon.
